Branded Food & Beverage Service Chains Association

Covid-19: Ensuring Subway® stores are safe for all

25 May 2020 - Made-to-order sandwich supremo Subway is rolling out a programme of adapted practices across its stores to ensure that guests and staff alike are safe when customers visit to buy a sandwich. To start, hand sanitizer is available at the front of each restaurant for both guests and team members. Heightened hourly restaurant cleaning practices have been introduced.

Floor signs help Subway guests respect social distancing, Plexiglas screens provide a protective barrier at the till

Stores will be providing a menu of Subway favourites and will operate with smaller teams to support social distancing requirements. Likewise, the number of guests and delivery drivers in the store at any one time is strictly controlled and a “one in, one out” policy is in force. Separate pick-up points for Just Eat/Deliveroo/UberEats delivery drivers and takeaway collection will be in operation.

Dedicated pick-up points in Subway stores for delivery drivers and pre-ordered takeaway.

Subway’s Sandwich Artists™, who assemble sandwiches for guests, will wear non-surgical masks and are being offered a choice of both disposable and reusable masks (see related story on Covid-19 training for Subway team members). Plexiglass barriers have been installed at all till areas, with the only exception being in France where Sandwich Artists will use individual personal visors.

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